Shipping and Returns
www.bernerkuhl.com dispatch orders with DHL and GLS.
All packages are insured and have a tracking number so the package can be traced.
When an order is dispatched, you will receive an e-mail containing the tracking no. for your package. In some cases this may be caught by your junk filter, so please check before contacting us.
Additional transit time may occur when shipping to offshore islands.
All enquiries regarding shipping please use firstname.lastname@example.org
GLS — Self-Collect 55 DKK
GLS — Home-Delivery 75 DKK
*Greenland and The Faroe Islands 120 DKK (Postnord)
USA & Canada
DHL — Express 40 USD
Rest of the World
DHL — Express 40 USD
DHL — Express 20 EUR
DHL — Express 20 GBP
DHL — Express 100 NOK
*We do not offer shipping to Russia.
*Please note: During sale periods order handling may be delayed.
— Denmark: within 2 working days
— Greenland and The Faroe Islands (Postnord): 4-9 working days for The Faroe Islands and 17-27 working days for Greenland
— USA & Canada (DHL — Express): 3-4 working days
— Rest of the world (DHL — Express): 3-4 working days
— Europe (DHL — Express): 2-3 working days
— United Kingdom (DHL — Express): 3-4 working days
We strive to offer the best and fastest possible service and dispatch goods on working days.
Some delays may be experienced during sales and public holidays.
Additional transit time may occur when shipping to offshore islands. Berner Kühl cannot accept responsibility for orders that are delayed in Customs.
As a consumer, when you place an order with us, you have a 14-day cooling-off period, in which you have the right to return your order.
This cooling-off period expires 14 days after you have received your order. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.
You cannot cancel the purchase by refusing to receive the goods unless giving us notice by using the Standard Cancellation Form, which you’ll find at the bottom of this page.
Please start by filling out the return form in your parcel.
Return part of the purchase
If you have purchased more than one item from us, you can return one or several items, even if they were bought in a single order.
Returning the goods
Shipments do not include a return label, and return shipping costs are the responsibility of the customer.
We strongly advise your return shipment to have a traceable service, so it can be located at all times. Please note that the customer must retain the receipt of the return shipment until the product is received and refunded by bernerkuhl.com. We only accept returns sent directly to the address below.
Berner Kühl WEB
A.P. Mollers Allé 55
Att: RETURNS & REPAIRS
Please remember to write Att: RETURN AND REPAIRS on the outside of the package to ensure a swift transit through any customs offices it may encounter. Excluding this information can result in a delay of your return – and in worst case the customs office will send the package back to your address.
PayPal return service
If you paid for your order via PayPal, they will refund your return shipping costs up to 30 USD on 12 eligible purchases a year.
The state of the item when you return it
If the value of the item is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the item and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the item, and in certain cases this may mean that only the freight charges can be refunded.
We recommend that you return the item in its original packaging.
If the original packaging is missing, it may reduce the value of the item.
Refund of the purchase sum
If you cancel or return one or more items, you will get your money back. Once we have inspected the returned goods, we will issue a refund (excluding delivery costs). You will receive an email confirming that your return has been processed.
The refund will automatically be issued, using the same method of payment which you used for the original purchase unless otherwise agreed.
STANDARD CANCELLATION FORM
(This form is only to be filled in and returned when the right to cancel is exercised)
C/O Hvalsø Gruppen
A.P. Møllers Allé 55
Tel: +45 60 24 64 00
I wish to make use of the right to cancel in a purchase agreement concerning the following goods/services:
Consumer’s signature (only if the content of the form is given on paper):